Privacy policy

Privacy Policy

Effective Date: March 21, 2026


1. Introduction

Lomi Delivery ("we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide when using our mobile application ("App") and services. By using our App, you agree to the terms outlined in this Privacy Policy.


2. Information We Collect

We may collect the following types of information when you use our App:

Personal Information: Name, email address, phone number, address, and payment information.

Device Information: Information about the device you use, including its type, operating system, and IP address.

Location Information: Your real-time location to enable delivery services.

Usage Data: Information about how you use the App, such as pages visited, features used, and order history.


3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process orders and deliver products to you
  • Communicate with you about your account, orders, and promotions
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

Service Providers: Third-party companies that help us provide our services (e.g., payment processors, delivery personnel).

Legal Authorities: When required by law or in response to legal processes.

Business Transfers: In the event of a merger, acquisition, or sale of assets.


5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.


6. Your Choices

You can:

  • Access and Update Your Information: Update your personal information in the App settings
  • Opt-Out of Marketing Communications: Unsubscribe from promotional emails
  • Disable Location Tracking: Turn off location services on your device

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.


8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App, and the "Effective Date" will be updated.


9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Website: lomidelivery.com
Phone: +251 91 285 8837